A lot of professional time, knowledge and skill goes into helping each patient. However, when it comes to achieving the best health outcomes, we must invest time into the client.
So, why is communication so important? There are many aspects throughout the clinical process where client confusion can occur and often it occurs irrespective of how much time we spend with the client. The pure nature of the vet visit, where pet owners are often stressed and we are limited by 15-minute consultations, means that clients will only take in 40% of what we say. This means, we need to implement methods to ensure the client leaves with all the information they need, usually in the form of handouts, estimates, treatment plans and discharge instructions. By increasing client understanding, we can give the pet the best chance of a long and healthy life.
VetCheck helps veterinary teams work together to deliver high quality care through client educational resources and tools, while saving them time. Take the stress out of dealing with client confusion by ensuring the client has all the information they need at each interaction.
Practice welcome packs set the expectation for consultation duration, payment terms.
Online forms collect thorough patient histories prior to the vet visit to help save time at admission and during the consultation e.g. new client, senior, allergy or behavior questionnaires.
Pre-surgery information helps the client to best prepare their pet for surgery e.g. fasting, medications, pre-anaesthetic bloods.
Pre-dental information re-iterates the value of a thorough dental prophy under general anaesthetic so there is no doubt in the client's mind.
What to expect with medical imaging details the procedure and reduces any fears the clients may have.
Dental discharge instructions set expectations for the client on post dental care and ongoing home care.
Surgery discharge instructions help prevent post surgery complications and details home care for the client.
Home care compliance videos help improve client understanding and gives them the confidence to give the best care at home.
You can see some of the highlights of where VetCheck fits into your clinical process within the infographic below.