SHARED on 30 Jul, 2019
VetCheck www.vetcheck.it
Global Veterinary
Communication Software Vic 9999 AU
0422 999 191
support@vetcheck.it
EMAIL CALL
Owner

A C

Welcome to our veterinary practice.

Thank you for your interest in our veterinary practice and the opportunity to provide healthcare for your pets. We are happy to provide your local veterinary service plus any advice and support you may require. Our goal is to improve the pet experience by giving you information about what to expect, as well as the confidence to ask questions about their care. 

Overview

Our fully qualified team of Veterinary and Nursing staff offers the highest level of medical, surgical, and diagnostic skills using state-of-the-art equipment. Our facilities include digital x-ray, ultrasound, on-site blood testing machines, ECG, laser therapy, endoscopic cameras, keyhole surgery, and dedicated operating theatres.

You can be assured that your pet will always receive top-quality healthcare and attention, all given in a friendly manner. We are committed to providing clinical care and an extensive range of healthcare services for your pet that offers excellent value for money. Should you need any further information or require any veterinary advice please do not hesitate to contact a member of staff.

As well as providing excellent healthcare for you we also wish to develop an exceptional professional relationship with you, the client. We believe in providing support and education for you and welcome client feedback and communication to enhance the service we provide. 

What you can expect from us

  • You will be greeted in a welcoming, courteous and helpful manner
  • All healthcare professionals caring for you directly will formally introduce themselves and their role
  • All staff will ask you how you would like to be addressed
  • You will be looked after in a clean and safe environment
  • You will be kept up to date with information regarding your pet’s progress 
  • All staff will conduct themselves in a professional and dignified manner
  • Any concerns will be dealt with in a prompt and professional manner
  • All staff will endeavor to meet your pet’s health needs in a timely manner but not to the detriment of other patients they may be caring for
  • All care will be delivered in line with best practice

What we can expect from you

  • We ask that your pet is securely restrained e.g. cat in a carrier, dog on a leash, during your visits
  • We ask you to be polite, courteous and non-threatening to our staff and our other customers
  • We ask you to actively participate in your pet’s treatment and to work with staff within the practice to support your pet’s discharge should they require a stay in the hospital
  • If you have any concerns we value your constructive and honest feedback. Please ask to speak to a member of staff.

Opening hours

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After-hours

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Payment Terms 

All invoices must be settled at the time of the consultation or at the time of the patient’s discharge. The settlement of invoices may be by Cash, Credit Card, Debit Card, Visa, or Maestro. We do not accept cheques or American Express.

Estimates of Treatment Costs 

We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be an approximate amount as sometimes a pet’s illness does not follow a conventional course.

Insurance 

We recommend that you have pet insurance and can provide you with any information that you might need and guidance on the types of policies available. Once your account with us has been settled, you will be able to reclaim the fees from your insurance company.

Parking

We have easy, free parking outside the practice and along adjacent roads for your convenience.