Welcome to VetCheck! These Terms and Conditions ("Terms") govern your use of our services ("Services"). By using our Services, you agree to these Terms. Please read them carefully.
"We," "Us," and "Our" refer to VetCheck.
"You" and "Your" refer to the user of our Services.
"Services" include our website, applications, and any other products or services we offer.
"Practice data" refers to any data shared between third-party platforms and VetCheck.
You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services. If you are a minor, you must obtain consent from your parent or guardian.
To use certain features, you may need to create an account. You agree to provide accurate and complete information and keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials, paying the VetCheck licensing fees in a timely manner, and for all activities that occur under your account.
You agree to use our Services only for lawful purposes. You must:
VetCheck is not affiliated with or sponsored by any third-party veterinary practice management systems or their affiliates.
When accessing VetCheck from a third-party practice management system, you:
License Grant: Subject to your compliance with these Terms and payment of all applicable fees, VetCheck grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your professional veterinary practice activities only.
License Restrictions: Your license to use VetCheck is personal to you and your authorized practice only. You may not:
Payment Obligations:
License Compliance and Enforcement:
Consequences of License Violation:
Unauthorized sharing, distribution, or misuse of your VetCheck license may result in:
Multi-User Practices:
If your veterinary practice requires multiple users, you must obtain appropriate multi-user licensing. Contact VetCheck to discuss enterprise or multi-practitioner licensing options that suit your practice's needs.
License Fee Structure:
The Subscription Fee is calculated based on the number of named user profiles with active (non-archived) status in VetCheck during each billing period (“Named Vet Licenses”). Each Named Vet License is billed at the agreed per-user rate. Additional profiles created or reactivated beyond the estimated count will automatically result in corresponding licence fee adjustments for the billing cycle.
Enterprise License Terms:
For Enterprise-level clients requiring services beyond the standard packages, pricing and terms are determined through a separate formal quote. The terms and fees set out in that quote will prevail over any general pricing structure referenced herein.
PMS Access and Named User License Calculation
Permission to Access Practice Management System (PMS): By using VetCheck services, you expressly grant VetCheck permission to access your Practice Management System (PMS) user database solely for the purpose of identifying and counting eligible users for licensing fee calculation.
Named User License Pricing: Licensing fees are calculated based on the number of active users in your Practice Management System (PMS) who have or could potentially have access to VetCheck services. This calculation method ensures accurate pricing based on your practice's actual user base.
Inclusion Criteria: All active users in your PMS are eligible for VetCheck licensing regardless of their current intended use of the platform. This includes veterinarians, veterinary technicians, practice managers, administrative staff, and any other personnel with PMS access who could potentially access VetCheck features through system integration or workflow requirements.
No "Intended Use" Exemptions: Licensing fees apply to all eligible PMS users regardless of whether you currently intend for them to use VetCheck features. This policy ensures:
User Management Responsibility: To control licensing costs, you must actively manage your PMS user database by:
Technical Integration Reality: Due to the integrated nature of VetCheck with practice management systems, distinguishing between "VetCheck users" and "non-VetCheck users" within the same PMS environment is not technically feasible or supported. All active PMS users have potential access to VetCheck functionality through normal system operations.
Data Use Limitation: Information accessed from your PMS user database will be used exclusively for license calculation and billing purposes. VetCheck will not use this information for any other purpose without your explicit consent.
Billing Accuracy: VetCheck will provide transparent reporting of user counts used for billing calculations upon request. Any discrepancies in user counts should be reported immediately to ensure billing accuracy.
You are responsible for the content you post or share. Do not post illegal, harmful, or offensive content. We can remove content at our discretion.
We collect and use data as outlined in our Privacy Policy. You are responsible for obtaining client consent for sharing their data with VetCheck. Comply with GDPR and other applicable data protection laws.
We own all intellectual property rights to our Services and content. VetCheck content is protected by copyright and other IP laws. You may use VetCheck materials for personal, educational, and non-commercial use only. Do not sell or distribute VetCheck content without permission.
VETERINARY DOCUMENTATION DISCLAIMER AND LIMITATION OF LIABILITY
PURPOSE AND SCOPE: VetCheck is a documentation platform for informational and record-keeping purposes only. VetCheck allows veterinary professionals to document their own independently calculated medication dosages, treatment protocols, and clinical decisions but does not provide veterinary medical advice, diagnosis, treatment recommendations, or diagnostic services.
NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT: VetCheck documents are not a substitute for informed consent, independent clinical assessment, or professional veterinary judgment and should not be relied upon for any specific medical purpose. VetCheck is not intended to advise or resolve legal, medical, or financial issues, establish a veterinarian-client-patient relationship, or establish patient consent.
USER-GENERATED CONTENT AND CALCULATIONS: All dosages, concentrations, treatment plans, medication calculations, and medical information entered into VetCheck represent the independent professional judgment and calculations of the licensed veterinary user. VetCheck merely provides a platform to document these user- determined values and does not verify, validate, or endorse any medical information entered by users.
SOLE RESPONSIBILITY FOR CALCULATIONS: Users are solely responsible for independently calculating ALL dosages, drug concentrations, dilution ratios, infusion rates, and treatment parameters using their own clinical knowledge, reference materials, and calculation methods. All data accuracy, medication accuracies, calculation accuracies, chart tasks, and treatment decisions are solely the responsibility of the user.
NO WARRANTIES OR REPRESENTATIONS: To the extent permitted by law, we do not make any warranties or representations as to the accuracy, completeness, or reliability of any information on VetCheck, including user-generated content or third-party content.
DIGITAL SIGNATURE LIMITATIONS: While VetCheck offers the convenience of digital signatures for document signing, their legal equivalence to handwritten signatures isn't universally guaranteed. The acceptability and legal weight of digital signatures can vary depending on jurisdictional regulations and specific legal requirements. Users are ultimately responsible for ensuring compliance with relevant legal standards and seeking appropriate legal guidance when necessary.
COMPREHENSIVE LIABILITY LIMITATION: VetCheck explicitly states that it cannot and will not be held responsible for:
This includes, without limitation, patient injury, death, malpractice claims, professional liability, loss of license, or any other damages regardless of the theory of liability.
PROFESSIONAL STANDARD OF CARE: Use of VetCheck does not modify, replace, or substitute for the veterinary professional's independent clinical judgment, duty of care, obligation to perform accurate calculations, or adherence to accepted standards of veterinary practice. Users must comply with all applicable laws, regulations, licensing requirements, and professional guidelines.
ASSUMPTION OF RISK: Users acknowledge and agree that they use VetCheck services at their own risk and that they are licensed veterinary professionals qualified to make independent medical calculations and clinical judgments.
By using VetCheck, you acknowledge that you have read, understood, and agree to these terms.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our Services or violation of these Terms. You agree to indemnify and hold harmless VetCheck, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising out of or related to the use or reliance on VetCheck Services.
You may terminate at any time by giving 30 days' notice. You may cancel your VetCheck account at any time; however, there are no refunds for cancellation. We may terminate or suspend your account at any time, with or without cause, without prior notice, for reasons including, but not limited to, failure to pay your VetCheck licensing fees. Upon termination, your right to use our Services will immediately cease, and any data you have stored on our platform may no longer be accessible. Your VetCheck-generated documents will remain accessible for the legal requirements of keeping pet records only.
Document Access & Practice Responsibility
All documents generated through VetCheck are stored as secure, encrypted share links, accessible via your Practice Management System (PMS) or directly through the VetCheck platform.
If these documents form part of your legal obligation to maintain accurate and complete pet medical records, it is the responsibility of the clinic to ensure these links are maintained and preserved within your PMS — including during any data migration to a new system.
VetCheck does not guarantee access to these links post-termination, except for any documents and links that already exist within your practice management system. We strongly recommend confirming with your PMS provider that all VetCheck links and records are properly retained and remain accessible as part of your offboarding and data migration process.
We may update these Terms from time to time. We will notify you of any significant changes by posting the new Terms on our website or via email communication. Your continued use of our Services after the changes take effect signifies your acceptance of the new Terms.
We will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, or shortages of materials.
These Terms constitute the entire agreement between you and VetCheck regarding your use of our Services and supersede any prior agreements between you and us.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms will remain in full force and effect.
No waiver of any term or condition of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition, and our failure to assert any right or provision under these Terms will not constitute a waiver of such right or provision.
These Terms are governed by the laws of Australia, Victoria. Any disputes will be resolved in the courts of Australia, Victoria. You are responsible for ensuring that your use of VetCheck complies with local laws and regulations. You should refrain from using VetCheck if you are not permitted by law or regulation.
If you have any questions about these Terms, please contact us at support[at]vetcheck.it.
Welcome to VetCheck. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services ("Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
We collect several types of information to provide and improve our Services, including:
Payment Information: Details necessary for processing payments, such as credit card information or bank account details will be processed through a trusted third party.
We use your information for the following purposes:
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
We may share your information with third parties in the following circumstances:
Your California Privacy Rights: For the 12-month period prior to the date of this Privacy Policy, we have not "sold" (as that term is defined under the California Consumer Privacy Act ("CCPA")) any of your Personal Data.
VetCheck stores Personal Data on a regional basis - EEA, Asia Pacific, US. For example, if you are based in the EEA or UK, your data is stored in the EEA or UK. For users outside of these regions, your data is stored in one of the aforementioned regions, while complying with any local data protection regulations, including, but not limited to, GDPR and UK data protection regulations.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. The specific retention period may vary depending on the type of data and the purposes for which it was collected.
VetCheck is fully compliant with GDPR and relevant data protection regulations in the regions we operate, including the UK. We only process personal information solely for core business purposes. We have implemented stringent security measures and data protection practices to safeguard your personal data. Our commitment to data protection remains unwavering.
Under applicable data protection laws, you have the following rights:
To exercise your rights, please contact us using the details provided below.
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertisements. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Services.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, through other communication channels. Your continued use of our Services after any changes signifies your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support[at]vetcheck.it
(Last updated 1 November, 2024)