This is an essential first step to reaching informed consent. Informed consent is essential. It not only forms part of a veterinary practitioner's professional conduct, it also ensures the clients are fully educated and onboard with the treatment plan. It is also legal protection for both the veterinary practice and the client. Informed consent is not about presenting consent forms to their clients to sign. It's about ensuring your clients have all the information to make an informed decision about their pet's health.
The following information is essential to reach client understanding:
Giving your clients comprehensive details on their pet's health condition and their options forms good veterinary practice. It can also help alleviate some of the client misconceptions that we see in veterinary practice:
Complaints occur when the client’s expectations have not been met or the expectations have not been set from the start. The explanation of risks and complications should be given as a verbal and written explanation.RELATED ARTICLE: 10 steps to help reduce complaints
VetCheck “what to expect” pre-treatment information sheets help you to communicate key information to your clients and can be shared at the time of the veterinary recommendation or to confirm a treatment booking.
The VetCheck templates also help support your verbal recommendations with information regarding:
The VetCheck templates can also be edited and personalised to include important information such as:
Once informed consent has been established, the consent form needs to capture these details to help with enforceability:
The VetCheck digital consent forms can be edited to suit your practice's needs and help support your team in capturing informed consent.RELATED ARTICLE: Digital practice forms