Getting started with VetCheck – Tips to hit the ground running

VetCheck works best when everyone is on board.

We often get asked how do we get our team to use VetCheck. Potential users know a lot of practices have adopted VetCheck to improve communications, productivity and increase client loyalty. But, they aren’t sure where to start. We’ve got some simple, quick ways to get you started.

1. Register your practice

Someone at your practice signs up for free. You can always upgrade to paid features later on.

2. Start small

Share with a small team who regularly work together. Download VetCheck to every work desktop, tablets and smartphone. Choose a few handouts that are a must for each customer:

  1. Vaccination handout with the next due date
  2. Flea handout with next due date after each product sold
  3. Post surgery care handout with post op appointment after each procedure
  4. Pet health summary after each consultation

3. Re-assess

After a month of VetCheck, take a moment to assess how it performed.

If the response is positive, the next step is to set up a staff meeting, present your findings and demonstrate the ease of VetCheck. Decide and agree as a team, which scenarios will receive a VetCheck health summary or handout.

Agree on responsibilities:

It takes less than 1 minute to create a pet health summary so time should not be a road block.

4. Launch day

VetCheck works best when everyone is on board. Set up a poster at reception and in the treatment room to remind staff about the scenarios on when to share VetCheck communications – at a minimum these should include pet health summaries or treatment plans after each consultation, post surgery care handout or discharge instructions after each procedure, vaccination handout with a next due date etc.