With the ongoing pandemic concerns, it’s time to consider a contactless practice if you haven’t done so already. A contactless client experience allows your practice to offer pet healthcare in a way that avoids unnecessary person-to-person contact and can improve many of your practice workflows. It also offers an elevated client experience and alleviates the client’s fears in visiting your practice.
Alleviate your client’s fears and communicate your transition to a contactless practice along with other safety measures. This will drive business and allow you to continue to deliver pet healthcare in a relatively safe manner.
Advise clients that you use government agency-approved disinfection and sterilization techniques:
Help keep your team safe by planning your client screening before the visit. Using COVID-19 declaration forms is an easy way to achieve this. Similarly, sharing any updates in protocols that you wish your clients to follow can help keep the team safe e.g. bring your own masks or cloth face covering or text message from the car upon arrival.
Typical practice roadblocks include new client registrations, hospital admissions, patient discharge and client communication/callbacks. In a 2019 survey of over 1600 vet nurses, 79% said phone calls with clients were the most time-consuming task in the practice.
Giving your clients all the information they need with digital pre visit instructions, treatment plans and home care videos can help prevent client confusion. Client education is even more important now with the heightened anxiety that COVID-19 has brought.
Offer a contactless client registration with convenient online forms that can be shared with the pet owner prior to the visit.
Many practice management systems allow you to share links through an SMS system. Many practices have successfully set this up to improve practice efficiency and drive better informed clients. VetCheck content ie. forms, pre-treatment information, discharge instructions can be generated into a secure, encrypted link and added to these SMS systems.
Today’s consumer looks for quality of care but also high quality client experience. If your clients cannot access pet healthcare care conveniently, they will go elsewhere. Research suggests 80% of consumers will select their healthcare provider based on convenience factors alone.
A contactless experience is important for safety, but also drives a much richer client experience. Sharing pens and paperwork is not safe and completing paperwork prior to the visit is not enjoyable. Sending forms electronically prior to the visit is convenient and makes for a much smoother visit.
In this demo, we will show you how VetCheck can make your life easier and grow your practice through better client engagement.
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